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Customer Service

I need someone to talk to about improving and streamlining my business systems. 

I want the most I can get for my money...what are my options?

 

 

Statistics show that over 85% of new business prospects that reach a voicemail hang up without leaving a message and call another competitor until they reach a live person.

 

 

The people who represent your company's image to the public from the very first impression...are your reception staff!

 

In a traditional office setting, receptionists were required to be pleasant and well-dressed, with a friendly manner and tone of voice. In a virtual setting, your reception staff is even more important!  The sound and manner of your receptionists are a direct reflection of you and your company...as well as the quality of your products and services! 

 

Why does it matter how your reception staff "sounds" to callers?
 

  • A pleasant demeanor and professional tone of voice answering your company calls creates an immediate impression of quality and professionalism! 
  • Receptionists use a company-specific phone script.   
  • Receptionists are trained to effectively handle and accommodate unhappy or disgruntled clients to markedly improve client relations!

 

 

Call today about getting your Receptionist in place, and let BigwigOffice help you establish the first line of support for your business vision!

 

 

 

 

It doesn't matter how good the quality of your goods and services are... if they're not communicated and delivered in a professional and courteous manner, your clients will eventually look elsewhere.

 

At Bigwig Office, our Customer Service Department can ensure that your clients receive the "white glove" service you want to provide by:

 

  • Working with others as a team player
  • Conveying a sincere desire to please customers, above and beyond the call of duty
  • Answering questions and delivering solutions in a timely manner
  • Demonstrating sensitivity to your customers' needs and priorities
  • Communicating clearly, both over the phone and in writing
  • Handling complaints effectively, to turn them into customer satisfaction
  • Carefully documenting and maintaining records of all client phone calls through our Bigwig Office Customer Relationship Management application
  • Quickly processing email, phone and fax requests for information and support
  • Working in the best interest of both you and your clients
  • Communicating with a pleasant, friendly style that makes your clients enjoy working with you
  • Desiring to build a long-term relationship with you and your clients (not a "job-hopper")
     

Your company's Customer Service department provides information about products and services, as well as handling and resolving customer concerns or complaints.  This ensures that your Customer Service personnel will be seen less as a complaint department and more as a problem solving support department for the client!

 

 

Let BigwigOffice get your company on-line with Customer Service...today!