Customer Service Representatives are the service level of your company: where your goods and services are provided to the clients who need and want them!
Customer Service Staff:
- Enjoys working with others as a team player
- Sincere desire to please customers, above and beyond the call of duty
- Sensitive to your customer’s needs and priorities
- Able to communicate clearly, both over the phone and in writing
- Able to handle complaints effectively, and turn them into customer satisfaction
- Carefully documents and maintains records of all client phone calls
- Is detail oriented and can multi-task
- Quickly processes email, phone and fax requests for information and support
- Follows up on email, fax and phone requests
- Works in the best interest of both you and your clients
- Has a pleasant, friendly style that makes your clients enjoy working with you
- Willingness to build a long-term relationship with the customer (not a "job-hopper")
Your company's Customer Service provides information about products and services, as well as handling and resolving customer concerns or complaints. This ensures that your Customer Service personnel will be seen less as a complaint department and more as a problem solving support department for the client!
Customer Service can provide valuable information to callers: prices and varieties of available programs and services, how to use equipment or where to go for equipment troubleshooting; how customers can make changes to their website or billing plans. Although Customer Service may contribute documentation to Administrative or Executive electronic files, their access is usually restricted for security purposes.
BigwigOffice believes that the future of customer service is on-line...where small and web-based businesses will eventually be challenged to maintain sufficient virtual customer service staff to meet the needs of ever increasing volumes of phone calls, emails and faxes!
Let BigwigOffice get your company on-line with Customer Service...today!
