The person who represents your company's image to the public from the very first impression...is your reception staff! In a traditional office setting, a receptionist was required to pleasant and well-dressed, with a friendly manner and tone of voice. In a virtual setting, how your receptionist sounds to people calling in is a direct reflection of you and your company...and perceived quality.  

 

Bigwig will work with you to design training programs and materials to guide your reception staff to the highest possible levels of performance!

 

Why does it matter how your reception staff "sound?" 
 

• A pleasant demeanor and professional tone of voice answering your company calls creates an immediate impression of quality and professionalism. 
• Receptionists use a company-specific phone script.  Why a script?  It develops the habit of answering phone lines with "Thank you for calling ABC Company!  This is Julie, how can I help you?", and closing each call with, "Thank you again for calling.  We look forward to speaking with you again soon!"  "Please let us know if we can be of any additional service!"
•  Receptionists are trained to effectively handle and accommodate unhappy or disgruntled clients: this helps improve client relations!
• They may direct calls to customer service and enter data into systems, but they are not trained to deal with complex client issues, or how to answer product and service related questions.
• Receptionists may perform secretarial functions such as typing and data entry, or provide updates to calendars and spreadsheets.

 

Let BigwigOffice help you establish the first line of support for your business vision...with the hiring and training of professional reception staff!