Q:  Is information that I find on the internet (by Googling) reliable?

A:   The internet can be a fantastic source of high quality information, but it is also a place where anyone can say anything they chose about any subject. There is no fact-checking for blog posts, and the ignorant and uninformed have the same right to speak their mind as the world’s experts, on any topic. So use a little common sense. If you want the most reliable medical information, it is all at your disposal at the PubMed database website, provided by the National Library of Medicine. Just go to PubMed.gov and type in your search parameters. Type “Protandim” and hit Search and you will see all the peer-reviewed studies that have been published so far. Click on any publication that turns up, and you will see a summary (abstract) of the study, and you may have access to the full paper as a PDF file. Type in “oxidative stress cancer” and you will find more than 8,300 papers on the topic. (You may need a PhD to fully understand the papers, but you will be surprised at how much you can understand from a well-written abstract.)

Q:  What is Protandim?

A:   To the best of our knowledge Protandim is the only supplement in the world clinically proven (in a peer-reviewed, human clinical study) to reduce aging factors by an average of 40 percent. Protandim has been awarded three patents, and is the subject of more than 20 independent clinical studies at the present time. This patented anti-oxidant therapy is many times more powerful than red wine, oranges, blueberries, juices or other popular antioxidant supplements. Protandim works by increasing the body’s natural antioxidant protection at the cellular level, triggering cells to produce naturally occurring protective antioxidant enzymes such as superoxide dismutase (SOD), catalase, and the enzymes involved in glutathione synthesis and metabolism.

Q:  Is Protandim a Nrf2 Activator?

A:   Protandim’s actions result from its ability to activate the transcription factor known as Nrf2. Protandim contains 5 ingredients that are known to scientists as Nrf2 activators. Nrf2 is a protein messenger contained in every cell of the body that sends information to the cell’s DNA. That DNA consists of about 25,000 genes and the products of those genes make you who you are and what you are. There’re unique for each person. DNA is what makes you a human being, what gives you your personality, what gives you your physical traits. When this protein messenger called Nrf2 is activated, it enters the nucleus of every cell and it turns on several hundred of these 25,000 genes. And the genes that it turns on, or turns up, are known collectively as “survival genes.” What is a survival gene? These genes enable cells to survive in the face of several different kinds of stress, especially oxidative stress which is due to the over production of free radicals and other oxidants. Nrf2 also affects another hundred or so genes by turning them down, not up. Included in these genes are pro-inflammatory and pro-fibrotic genes. Inflammation accompanies many different disease processes. Everyone is familiar with inflammatory diseases like arthritis, but any time you get traumatic injuries, you sprain your ankle, bruise yourself, there is swelling and pain and redness that characterize inflammation. The process of inflammation is designed, in part, to prevent infection. One of the ways your body prevents infection is to kill invading microorganisms by intentionally making toxic free radicals. Thus the pain, redness and swelling in a cut are not so much from infection, but from inflammation as your body responds to the possibilities of an infection.

What are Pro-Fibrotic genes? Following inflammation in many kinds of diseases or traumatic injury is a process of scar tissue formation that scientists refer to as “fibrosis”. A number of genes turn on that process. And while fibrosis can be a good thing if you’re healing a cut, in many other diseases it is a bad thing. For example, many older people die each year from heart failure-- the failure of the pumping action of the heart due to this process of fibrosis. This is quite a different process from “hardening of the arteries” or atherosclerosis, which leads to heart attacks and strokes. So, Protandim, as a Nrf2 activator, activates survival genes, such as antioxidant genes that keep us safe from free radicals and oxidants. It also turns down genes that perpetuate inflammation and genes that encourage slow, progressive fibrosis to take place. Together, these actions provide a remarkable promise of protection from many kinds of age-related diseases. Protandim is among the very first of the products that are appearing, and will appear, as Nrf2 activators. It is, as far as we know, the first potent Nrf2 Activator that is commercially available.

Q:  How is Protandim different from other antioxidant supplements?

A:   Protandim is different from other antioxidant supplements because it is among the very first of the products that are appearing and will appear as Nrf2 activators. As far as we know, Protandim is the first potent Nrf2 activator that is commercially available.

Nrf2 is a protein messenger contained in every cell of the body that sends information to the cell’s DNA. When this protein messenger called Nrf2 is activated, it enters the nucleus of every cell and turns on several hundred of these 25,000 genes, collectively known as survival genes. Protandim, as a Nrf2 activator, activates survival genes, such as antioxidant genes that keep us safe from free radicals and oxidants and also turns down genes that perpetuate inflammation and genes that encourage slow, progressive fibrosis to occur. Together, these actions provide a remarkable promise of protection from many kinds of age-related diseases. Protandim is different from other antioxidant supplements in the way it works. Instead of providing the body with additional dietary antioxidants (regular supplements fall into this category and are commonly called consumable or “direct” antioxidants), Protandim works from within your body-- signaling it to boost its own production of numerous antioxidant enzymes (including the well-known ones—SOD and catalase) that already exist at the cellular level to help fight free radicals and cellular aging. This is why Protandim is significantly more effective than any other antioxidant on the market today; your body is actually producing the antioxidant power. But Protandim goes far beyond antioxidant protection; it activates hundreds of “survival genes” that help your body survive many kinds of stress.

Q:  Are vitamins C and E or CoQ10 Nrf2 Activators?

A:   Vitamin C is not a Nrf2 Activator. Vitamin E and CoQ10 are very, very weak activators at high doses and in cultured cells. It’s not clear if these compounds have practical Nrf2 activating activity in intact animals, or whether sufficiently high concentrations could be reached.

Q:  I drink special juices and eat fruits and vegetables for my antioxidants. Why do I need Protandim?

A:   Many people mistakenly believe their antioxidant needs are fulfilled by eating blueberries, drinking expensive “miracle juices”, and applying antioxidant facial creams. What they don’t realize is that their daily antioxidant needs cannot be fulfilled by consuming any amount of blueberries, dark chocolate or red wine. Effective antioxidant protection absolutely requires adequate production of the body’s own antioxidant enzymes. As much fun as it would be to eat 15 pounds of chocolate daily, it would be impossible. Protandim is the only solution available to provide the necessary amount of antioxidants. Protandim, an all natural dietary supplement that holds three patents, has been proven to decrease oxidative stress by an average of 40 percent and has been peer reviewed in a published, human clinical study.

Q:   Why do people age and how can Protandim help slow that process?

A:   Nationally recognized anti-aging expert Dr. Joe McCord explains, “Researchers and scientists agree that aging is the result of cellular deterioration caused by free radicals, which are rogue molecules. It is impossible to avoid free radicals because the food you eat and the air you breathe, as well as stress or even vigorous exercise, can stimulate cells to produce destructive free radicals in staggering numbers. With each year, a person’s body becomes less effective at fighting free radicals. It’s a vicious cycle, programmed into genes, which results in aging, disease and eventually death. A person’s body fights free-radicals by producing its own antioxidant enzymes. But as we grow older, our bodies produce more free radicals and less of these antioxidant enzymes to fight the battle of aging. That’s where Protandim plays a critical role. Protandim boosts the body’s own production of antioxidant enzymes at the cellular level with enough neutralizing capacity to eliminate the age-related increase in free radical damage.”

Q:  What science and clinical proof are behind Protandim?

A:   The science and clinical proof behind Protandim is impressive. In fact, a peer-reviewed, human clinical study showed that after only 30 days of taking Protandim, free radicals decreased an average of 40 percent, slowing the progressive aging factors to the level of a 20 year old. View the study.

Since the initial peer-reviewed clinical and laboratory studies were published in 2006 and 2009, Protandim has been the subject of more than 20 independent studies at various university and research facilities around the world. Additional peer-reviewed studies have been published. These include: an in vivo study using mice to examine the tumor prevention capabilities of Protandim conducted at Louisiana State University; an in vivo study exploring pulmonary hypertension and subsequent right heart failure conducted at Virginia Commonwealth University; an in vivo study examining the affects of Protandim in mice with muscular dystrophy conducted at Massachusetts General Hospital, Harvard Medical School, and at the University of Colorado; and, the most recent study conducted at Louisiana State University probing Protandim’s ability to modulate the relationship between superoxide dismutase and tumor suppressor p53.

The third study, completed at Louisiana State University (LSU) and sponsored by the Skin Cancer Foundation, was published in the journal PloS ONE, an international, peer-reviewed, open access journal published by the Public Library of Science. This study, entitled “Protandim, a Fundamentally New Antioxidant Approach in Chemoprevention Using Mouse Two-Stage Skin Carcinogenesis as a Model,” investigated whether Protandim could suppress tumor formation in mice through a dietary approach. At the end of a two-stage skin carcinogenesis, the mice on the Protandim-supplemented diet showed a reduction in both skin tumor incidence and multiplicity by 33% and 57% respectively, compared to those on a basal diet. The study concluded that an induction of antioxidant enzymes by Protandim may serve as a practical and potent approach for cancer prevention. View the sudy.

The fourth study, from Virginia Commonwealth University, was published in Circulation, a prestigious journal of the American Heart Association. This study, entitled “Chronic Pulmonary Artery Pressure Elevation Is Insufficient to Explain Right Heart Failure,” investigated the ability of Protandim to protect the heart in a laboratory model of pulmonary hypertension in rats. Finding that Protandim also prevented the death of heart cells and significantly lowered osteopontin (OPN-1) levels by more than 50%, the researchers found the ability of Protandim to effectively activate the transcription factor Nrf2, a signal to the cell's DNA to increase expression of a network of antioxidant, anti-inflammatory, and anti-fibrotic genes. View the study.

The fifth study, The Dietary Supplement Protandim Decreases Plasma Osteopontin and Improves Markers of Oxidative Stress in Muscular Dystrophy Mdx Mice, was published in the Journal of Dietary Supplements and demonstrated Protandim’s ability to decrease the body’s production of harmful gene products such as osteopontin. This was in addition to its proven ability to increase production of the body’s Nrf2-regulared protective genes, sometimes referred to as “survival genes.” It also concluded that Protandim improves markers of fibrosis in a model of Duchenne Muscular Dystrophy (DMD). The study was performed by Dr. Brian Tseng and his colleagues at Massachusetts General Hospital, Harvard Medical School, and the University of Colorado Denver. View the study.

A sixth study, titled “The Chemopreventive Effects of Protandim: Modulation of p53 Mitochondrial Translocation and Apoptosis during Skin Carcinogenesis,” was conducted by researchers at Louisiana State University and published in the scientific journal PloS ONE. The researchers previously reported on the ability of Protandim to reduce both the incidence and the number of skin cancers in mice (see above). That ability was previously demonstrated by the authors in a study involving a mouse two-stage model of chemically-induced skin cancer. Protandim had been shown in earlier studies to activate the transcription factor Nrf2, a signal to the cell’s DNA to regulate a network of protective genes. This new study further investigated Protandim’s ability to increase production of the body’s Nrf2-regulated protective genes, sometime referred to as “survival genes.” This study examined the biochemical mechanisms that underlie the ability of Protandim to suppress tumors in mice. View the study.

The Protandim product is currently the subject of more than 20 independent scientific studies at various universities and research facilities. The nature and stages of the studies vary, as some are still in planning stages, while other studies are nearing completion. Universities and institutions conducting research include the University of Colorado; Colorado State University; the University of Utah; Northwestern University; Duke University; Louisiana State University; Ohio State University; Vanderbilt University; Glamorgan University, Wales; Sahlgrenska University Hospital, Sweden; Harvard University; and the Mexican Institute of Social Security, Mexico City. The various studies deal with the alleviation of oxidative stress under the following conditions: altitude sickness, non-alcoholic steatohepatitis, lung antioxidant status in withdrawing alcoholics, autonomic physiology and aging, skin cancer, multiple sclerosis, pulmonary hypertension, heart disease, coronary artery bypass graft failure, asthma, Duchenne muscular dystrophy, and hearing loss.

Q:   What are the main ingredients found in Protandim?

A:   Milk Thistle Extract containing 80% silymarin, Bacopa Extract containing 45% bacosides, Ashwagandha root powder, Green Tea Extract containing 98% polyphenols, Tumeric Extract containing 95% curcumin.

Q:  Are the ingredients used in Protandim "organic?"

A:   No, they are not “certified” organic. However, they are all harvested in their natural pure environment.

Q:   What are the origins of the raw materials?

A:   Ashwagandha – India, Bacopa – India, Green Tea- China, Milk Thistle – China, Tumeric – India.

Q:   Are the raw materials tested?

A:   Yes, the raw materials are tested for: Pesticides/Herbicides; Heavy Metals; Active Compound in 5 Active Ingredients (for example, we test Bacopa for Bacosides and Turmeric for Curcumonoids); All Microbial tests; and, Efficacy/Bioavailability.

Q:  The pill is so yellow. Are dyes or food coloring in Protandim?

A:   No, there are no dyes or food colorings in Protandim. One of the active ingredients, curcumin, is intensely yellow.

Q:  Can I take these ingredients individually and achieve the same effect?

A:   No, the blend of ingredients and their special formulation is unique to Protandim and holds three patents. The combination of ingredients creates a synergy that has been studied and proven to provide much more antioxidant power than any food or conventional supplements. This scientific peer-reviewed study was published in the journal “Free Radical Biology and Medicine” and it also clearly shows Protandim produces a 300 percent increase in glutathione, which is a key antioxidant and anti-aging factor.

Q:  Does the milk thistle (silymarin) in Protandim have estrogen-like effects? 

A:   No. The estrogenic effects of silymarin are well studied. Below is the abstract of a study that found no binding of silymarin to the estrogen receptor alpha (ERalpha). Binding to ERalpha would be a cause for concern in estrogen-sensitive breast or uterine cancer patients. Silymarin is an agonist (positive effector) for the ERbeta receptor, whereby it can positively affect bone density.

Reference: Seidlova-Wuttke, D.; Becker, T.; Christoffel, V.; Jarry, H.; Wuttke, W. Silymarin is a selective estrogen receptor beta (ERbeta) agonist and has estrogenic effects in the metaphysis of the femur but no or antiestrogenic effects in the uterus of ovariectomized (ovx) rats. J. Steroid Biochem. Mol. Biol. 86:179-188; 2003.

Q:   What about other ingredients?

A:   Other ingredients: Calcium Carbonate, Croscarmellos Sodium, Dicalcium Phosphate, Magnesium Stearate, Microcrystalline Cellulose, Modified Cellulose, Silica, Stearic Acid. The cellulose (plant fiber) and other excipients allow the ingredients to hold together when pressed to form a caplet. Magnesium stearate is a natural lubricant that allows the caplet to be released from the die. Another agent keeps the ingredients dry. These same excipients are found in most pressed tablets and caplets.

Q:   How much caffeine is in Protandim?

A:   Protandim contains less than 4 mg. of caffeine. (For comparison, a Starbuck’s coffee may contain up to 150 mg. and “caffeine free” coffee may contain between 4 – 7 mg.)

Q:  Are we "Standardized?" (Standardized is a term used when a nutritional company does testing to ensure that each tablet carries the same amount of each ingredient as listed on the label.

A:   Yes, we are “Standardized.”

Q:  Do we meet Current Good Manufacturing Practices?

A:   Yes, to the best of our knowledge we meet or exceed the Current Good Manufacturing Practices {“cGMPs”) for Nutritional Supplements. Also, all raw materials are validated before they are purchased. This means we test all inbound raw materials for quality and purity. Also, Protandim is subject to existing dietary supplement laws, such as the Dietary Supplement Health and Education Act, including adverse event reporting requirements. LifeVantage has established the safety and purity of all its ingredients through independent laboratory testing.

Q:  Is Protandim "Pharma" (Pharmaceutical) Grade?

A:   No, Protandim is not “Pharma” (Pharmaceutical) Grade. Protandim is a dietary supplement, not a drug.

Q:   How about "Pressed" processing?

A:   Yes, the raw ingredients are pressed into tablet form. Our tablets are pressed without any extraneous heat. The only heat that results from the process is from natural friction. There is no raw material degradation from the process. This is considered “cold” pressed or “soft” pressed.

Q:  Are there any side effects to taking Protandim?

A:   Yes. We do not expect there to be any side effects for the typical consumer who consumes Protandim. Some individuals have natural allergic responses to one or another of the ingredients, just as some people are allergic to pine pollen or penicillin. These allergic responses to Protandim generally appear as gastrointestinal disturbances (ie, stomach ache, diarrhea, vomiting) or sometimes as a headache or rash on the hands or feet. The symptoms disappear if Protandim is discontinued and so far none have required medical treatment. Some of those experiencing these side-effects or allergies have been able to continue with Protandim at a half dose. Others simply cannot take Protandim. Any side-effect occurring within ten (10) minutes is unlikely due to Protandim. It may take an hour or two before the caplet dissolves and the gene induction effects of Protandim require many hours to begin.

Q:  Should I continue to take my other vitamins and antioxidants?

A:   Some western diets are lacking in certain nutritional elements, so multivitamin supplementation may be beneficial for some people. You can however discontinue supplementing with antioxidants, because Protandim is more effective at eliminating free radical damage than supplementation with conventional antioxidants.

Q:   Are there situations where Protandim is not recommended?

A:   You should consult your physician before taking Protandim when dealing with autoimmune diseases or when taking immunosuppressive drugs following a transplanted organ received from another person. Why? Because the immune system is what helps fight off viruses, bacteria and other foreign objects. When you have just received an organ from another person this could be detected as a foreign object by your immune system which will reject and try to kill it, as it would an invading microorganism. In such circumstances, your physician may maintain your immune system in a suppressed state, to help avoid rejection.

Q:  Does Protandim interfere with any prescription drugs?

A:   Just like prescription drugs, the ingredients in many supplements are metabolized in the liver and excreted by the kidneys in the urine. The ingredients in Protandim, however, are primarily metabolized and excreted by the liver into the bile. This difference decreases the likelihood of Protandim interacting with other over-the-counter products or with prescription drugs. In fact, after years of public availability and use, we know of no significant drug interaction with Protandim.

Q:  Can people take Protandim while taking Coumadin or other blood thinners?

A:   Yes, people on Coumadin can take Protandim without interference. If they test their own clotting time, they should test a day or two after starting Protandim to make sure they don’t need an adjustment in Coumadin dosage. Also, as always, if there is a question, consult your doctor! Note: Surgeons recommend that ALL supplements be stopped before surgery – that is why this is on the label. (See “Prescription Drugs” above).

Q:   Can people take Protandim while taking Plavix?

A:   Yes. There is no known problem for Plavix users taking Protandim. (See “Prescription Drugs” above).

Q:    Can those using a pacemaker use Protandim?

A:   Yes. There is no reason Protandim would interfere with a pacemaker.

Q:   Can a woman who is pregnant take Protandim?

A:   Many obstetricians recommend that women stop taking everything except what they prescribe. (See the warning label of the Protandim bottle). However, if your obstetrician approves Protandim, there is no known reason for concern.

Q:    Can a person overdose on Protandim?

A:   No, the ability to absorb the ingredients is self-limiting, so after a certain point no more is absorbed.

Q:   Can a person develop immunity to Protandim?

A:   No, there is no known mechanism whereby Protandim loses effectiveness over time. The formula has not been changed and bioactivity is monitored to maintain consistent potency with regard to the activation of the Nrf2 transcription factor – the mechanism by which Protandim works.

Q:   What is the shelf life for Protandim?

A:   The shelf life for Protandim is 3 years.

Q:  Is it best to take Protandim with or without food?

A:   With food. First of all, there are no foods to avoid. Next, the active ingredients in Protandim are all fat soluble. Although it is not absolutely necessary, taking Protandim with a meal containing some fat allows the ingredients to be absorbed more efficiently.

Q:  Is Protandim a controlled substance for which certification is needed, as in the case of professional athletes?

A:   No, although our 5 ingredients are not on the list of banned substances for professional athletes, we do not currently have such a certification.

Q:   Why is the T-BARS assay used to determine levels of oxidative stress?

A:   There are many ways in which oxidative stress can be measured in the laboratory. TBARS was chosen because it has been the most widely used, with more than 8000 published studies. These studies provide a valuable basis for comparison. TBARS reflect oxidative damage to polyunsaturated lipids, perhaps the most sensitive major class of biological molecules to free radical damage.

Q:  Where can I go to get a T-BARS test done?

A:   To the best of our knowledge no commercial lab offers a T-BARS test. Why is this? First of all, because there is no “fix” for T-BARS other than Protandim and so it is not a priority. Next, it is a difficult test to perform outside of a research lab because the products are unstable and the samples have to be measured very quickly, a process that is difficult to do under commercial conditions. For these very reasons, the commercially offered T-BARS can be inconsistent and unreliable.

Q:   What are the ingredients in TrueScience?

A:   Water, Glyceryl Stearate, Cetearyl Alcohol, Sodium Stearoyl Lactylate, Isopentyldiol, Glycerin, Butylene Glycol, Palmitoyl Oligopeptide, Palmitoyl Tetrapeptide-7, Cyclopentasiloxane, Dimethicone, Betaine, Olive Fruit Unsaponifiables, SD-Alcohol 40-B, Leucojum Aestivum Bulb Extract, Glycolipids, Soybean Phytosterols, Sodium Hyaluronate, Calcium Hydroxymethionine, 3-Aminopropane Sulfonic Acid, Hydroxyethylcellulose, Santalum Album (Sandalwood) Wood Extract, Phellodendron Amurense Bark Extract, Hordeum Distichon (Barley) Extract, Whey Protein (Lactis Proteinum), Tocopheryl Acetate, Tocopherol, Withania Somnifera Root Extract, Bacopa Monniera Extract, Silybum Marianum Extract, Tetrahydropiperine, Tetrahydrodiferuloylmethane, Tetrahydrodemethoxydiferuloylmethane, Tetrahydrobisdemethoxydiferuloylmethane, Aloe Barbadensis, Panthenyl Triacetate, Tetrahexyldecyl Ascorbate, Camellia Sinensis Leaf Extract, Pentylene Glycol, Phenoxyethanol, Caprylyl Glycol, Ethylhexylglycerin, Hexylene Glycol, Fragrance, Carbomer, Xanthan gum, Polysorbate 20, Tetrasodium EDTA.

Q:  What is LifeVantage Corporation?

A:   LifeVantage Corporation is a publicly traded (OTCBB: LFVN), science based, natural products company, dedicated to helping people reach their health and wellness goals through science-based solutions to oxidative stress. Founded in 2003 and based in San Diego, CA, LifeVantage develops nutraceutical products, including Protandim, that leverage the company's expertise and that are intended to deliver significant health benefits to consumers. Due to the fact that LifeVantage Corporation is a publicly traded company, it has fiduciary responsibilities and set standards it must adhere to, in order to remain in good standing with investors and the stock exchange.

Q:  Who is on the LifeVantage Management Team?

A:   LifeVantage is proud to have a highly experienced management team with a proven success track record. In addition to its impressive management team, the company is also affiliated with some of the top anti-aging experts in the world. Below are the bios of a few key management members. The bios of the other members of the management team can be found at Link to Leadership section.

President and CEO David Brown is a successful industry veteran who joined LifeVantage in January 2008. He is the former CEO & President, Metabolife International, where he increased sales to $300 million. David is also the former President of Natural Balance, Inc., where he led the company in revenue growth of over 300% in five year period and expanded sales internationally to 40+ countries. David Brown began his career as a corporate attorney, and he holds a Juris Doctorate from Cornell University and a Bachelors of Arts from Brigham Young University. LifeVantage’s Director of Science, Dr. Joe McCord, is featured in Dr. Sanjay Gupta’s book, “Chasing Life.” Dr. McCord is credited with co-discovering the enzyme Superoxide Dismutase (SOD) in 1969, which marked the beginning of the study of antioxidants and the impact on the human body. Thanks to his groundbreaking work, Dr. McCord is highly regarded in the field and has helped shape the direction of antioxidant research over the years. Dr. McCord currently serves as Professor of Medicine, Biochemistry, and Microbiology at the University of Colorado at Denver and Health Sciences Center (UCDHSC). He is also the Honorary President of the International Society of Antioxidants in Nutrition and Health (ISANH).

Q:  How did LifeVantage choose network marketing as a way to distribute its product?

A:   There are a number of reasons that LifeVantage Corporation made the decision to distribute Protandim through network marketing, including the compelling fact that product sales through network marketing has grown into a multi-billion dollar industry. After a great deal of analysis, LifeVantage concluded that this business model is an ideal way to sell Protandim because Protandim users are typically huge fans of the product and this makes them want to share the product’s tremendous benefits with others. Network marketing business allows the distributors the opportunity to fully explain the product’s benefits and uses, a key advantage of this distribution model.

With the benefits and science of Protandim, we have the opportunity to be the next great success story in an industry known for producing fast-growing companies.

Q:  Is the LifeVantage business opportunity available Internationally?

A:   The company plans to open international markets in the near future. If you have an interest in bringing this business opportunity to another country, please contact Lifevantage for more information.

Q:  How do I upgrade from a Preferred Customer to an Independent Distributor?

A:   To upgrade from a Preferred Customer to an Independent Distributor please call Customer Service at 1-866-460-7241 or 1-801-432-9300.

Q: Why am I required to call Customer Service to upgrade from a Preferred Customer to an Independent Distributor?

A:   Preferred Customers must call Customer Service to upgrade to an Independent Distributor as a security measure to protect their account from being adjusted without permission. Customer Service will verify the account information and ensure the proper consent is given to upgrade the account. During the call a preferred customer's right to choose their enroller and placement will be granted.

Q:  Why doesn't my rank display correctly?

A:   Rank changes for the previous month's volume are updated on the 15th of each month. New ranks will not be displayed until then.

Q:  Why are my numbers different from the Detailed Genealogy to the Summary Genealogy?

A:   There are filters in the Virtual Office under each Genealogy section to display Customer, Preferred Customer, Distributor, and Suspended. The numbers will reflect the different statuses that are selected.

Q:   Why can't I see thePreferred Customers in my Genealogy?

A:   There are filters in each of the Genealogy sections. It may default to only show Distributors. Check the filters the Preferred Customer filter is selected.

Q:   What is the difference between Active and Non-Active in the Genealogy?

A:   The definition of "active" is anyone that has volume in the last three periods, starting with the current month and counting back.

Q: When is Fast Start Paid?

A:   Currently Fast Start is paid every Friday, one week after the order. Example: Joe signs up Jane on April 16th – Joe will received Fast Start money on May 1st.

Q:  What is the difference between a Customer and Preferred Customer? 

A:   Customers place one-time orders at the Retail Price of $50.00. A Customer can choose to become a Preferred Customer, and receive 20% off their product purchases, by signing up for monthly autoships. The monthly autoship price is $40.00.

Q:   How do I sign up to receive emails from the Corporate Office?

A:   In your Virtual Office there is an email maintenance section under the My Tools section. Click the boxes to ensure you will receive emails. If the boxes are checked and you are still not receiving emails, check your SPAM folder in your email to ensure the emails are not being sent to Spam. If you are still not receiving upline or Corporate emails, please call Customer Service.

Q:   When Customer Service makes a change, such as placement, does it immediately show in my Virtual Office?

A:   If your browser is caching, it may not display immediately. The best fix for this is to close out all browsers and try refreshing. It should display about 10 minutes after changes have been made.

Q:  Does any order placed on my website count toward my Personal Volume?

A:   There are 3 ways to place an order:
     1) You can log in to your Virtual Office and place a spot order. This will count toward PV.
     2) Retail orders placed on your replicated site will count toward your PV.     

     3) A person can sign up as a Preferred Customer. You will receive Fast Start commissions on the Preferred Customer’s first month                purchases. All subsequent purchases will be eligible for the Unilevel commissions.

Q:   How do I modify or change information on an existing autoship from my Virtual Office?

A:   Under the Distributor Services tab at the top of your Virtual Office, there is a link called “Order Processing.” Click on it and then go to Autoship Orders. You can make changes to your existing autoship from there or set up a new autoship profile. Due to commission qualifications, if you would like to change your autoship to below 100PV, please contact Customer Service to make this change for you.

Q:  How do I make a placement?

A:   You can place a personal enrollment within 30 days of their enrollment date by calling Customer Service at (866)460-7241.

Q:  After a person signs up as a distributor on my site, how long do I have to place them in my downline where I want them?

A:   If you enroll someone and have not determined the placement during signup, your enrollee will go to your front line. You will then have 30 days to make the placement.

Q:  What is the difference between Primary and Secondary bonuses under the Commission Summary?

A:   Primary Bonuses are your monthly bonuses. Primary bonuses are by month and will be periods 1-12. For example: Period 1 = Januray, Period 2 = February. Primary Bonuses include Unilevel, Matching, Elite Pool, and Fast Start Bonus Pool.

Secondary Bonuses are weekly bonuses. They will be from 1-52 depending on the week. Secondary Bonuses include Fast Start Bonus and Infinite Fast Start Bonus.

Q:  Why can't I see the customers in my downline?

A:   You can only see your personal customers in your downline. Please ensure the filters are selected to see customers.

Q:  How does a Customer become a Preferred Customer?

A:   The Customer will need to re-sign up online as a Preferred Customer or call Customer Service to change their account status.

Q:  What are the PV qualifications?

A:   You will need an autoship of 200PV starting at 10,000 and 100PV for anything lower. Volume from Preferred Customers or Retail Customers qualifies you for rank advancements.

Q:  What are the hours for Customer Service?

A:   Customer Service is open Monday-Friday, from 9 a.m. to 9 p.m. E.S.T.

Q:  How do I contact Customer Service?

A:   You can contact Customer Service by phone at (866) 460-7241, and you can email Customer Service at        customerservice@lifevantage.com

Q:  How do I access my virtual office?

A:   To launch your virtual office, go to www.lifevantage.com and click the Distributor Login button. You’ll be directed to the virtual office login site and prompted for your username and password. Enter your distributor ID for your username, and enter the password you’ve created to access your virtual office. If you have problems signing in, contact Customer Service for help.

Q: What is the difference between a Customer and a Preferred Customer?

A:   Customers place one-time orders at the Retail Price of $50.00. Preferred Customers sign up for monthly autoships at a discounted price of $40.00.

Q:  How do I set up my contact information for my Replicated website?

A:   In your Virtual Office there is a tab at the top for Website. Go to "My Business Site." You will be taken to the page to manage your replicated site. Your replicated site will show your name, phone, and email.

Q:  Can I change the name of my replicated website?

A:   You can change the name of your replicated website in your Virtual Office. In your Virtual Office, click on "My Business Site" and it will give you a field that you can change your site name. Your replicated site will be www.mylifevantage.com/unique name.

Q:  How do I sign up to receive emails from the Corporate office?

A:   In your Virtual Office there is an email maintenance section under the My Tools section. Click the boxes to ensure you will receive emails. If the boxes are checked and you are still not receiving emails, check your SPAM folder in your email to ensure they are not being sent to Spam. If you are still not receiving upline or Corporate emails, please call Customer Service.

Q:  When Customer Service makes a change, such as a placement, does it immediately show in my Virtual Office? 

A:   If your browser is caching, it may not display immediately. The best fix for this is to close out all browsers and try refreshing. It should display about 10 minutes after changes have been made.

Q:  How do I modify or change information on an existing autoship from my Virtual Office?

A:   Under the Distributor Services tab at the top of your Virtual Office, there is a link called "Order Processing." Click on it and then go to Autoship Orders. You can make changes to your existing autoship from there or set up a new autoship profile. Due to commission qualifications, if you would like to change your autoship to below 100PV, please contact Customer Service to make this change for you.

Q:  After a person signs up as a distributor on my site, how long do I have to place them where I want them in my downline?

A:   If you enroll someone and have not determined their placement during sign up, your enrollee will go to your front line. You will then have 30 days to make the placement.

These statements have not been evaluated by the Food and Drug Administration. Protandim is not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, nursing, suffering from a serious medical condition, taking a prescription drug, or have surgery scheduled in the next two weeks, consult a physician before use.