OFFICE POLICY AND PROCEDURE
The office policies and procedures listed below are disigned to make your care with our practice more efficient. Please feel free to ask any questions you may have.
If you are a new patient, please Download the Printable version below and fax or bring a signed copy to our office. Thank you.
- Co-pays, coinsurance, and deductible balances due, will be collected at the time of service. We accept cash, check, Visa or Mastercard.
- If you are fifteen minutes or more late for your scheduled appointment, we reserve the right to reschedule you to another day and or time. (If you experience an emergency, please go to the nearest Emergency Room).
- If you have a question or concern for a doctor and have not seen him/her in the office for over a month, please schedule an appointment. If you have been seen within a month, and leave a message for the doctor, please allow 24 hours for our staff or doctor to return your call. Our staff will do their best to return your call in a timely manner.
- Please allow our staff 48 hours to call in refills or write new prescriptions. Prescription refills will not be processed after 4:30 p.m., or on weekends. To ensure your prescriptions are refilled before you run out, please call in advance. Refills are most efficiently processed by contacting your pharmacy and requesting your refill directly. Your pharmacy will most likely efficiently fax this request to our office.
We are more than happy to write yearly prescriptions for mail-in pharmacies, although we will not fax or call them in to your mail order pharmacy . You may pick up the written prescription or have it mailed directly to you.
- If your doctor orders diagnostic testing or procedures, we will check with your health insurance to see if prior authorization is needed. After an authorization is received, we will schedule the appointments for you unless otherwise discussed. Please give our Scheduling Coordinator 5 business days to complete this process. When your tests have been authorized and scheduled, the facility or our office will contact you.
- Follow up appointments are required for all test results including lab work, unless your doctor specifies otherwise. These are generally scheduled 1-2 weeks after your test date, to allow time to receive results back in our office.
- All forms that are filled out by the doctor or the office staff will be processed at $15.00 per page. Please be prepared to pay at the time requested by phone or when picking up the forms.