Frequently Asked Questions

 

 

1.  What do I need to bring to my first visit ?

 

• All insurance and prescription cards.  It is also suggested that you bring a list of all prescribed and over the counter vitamins or supplements that you are currently taking.
• Bring copies of medical records or test results or ensure that your physicians send these to our office at lease one week prior to your scheduled appointment. 
• Our fax number is (480) 614-0353.
• Bring a referral from your health plan if one is required, or ensure that authorization has been obtained by your primary care physician, if one is required.

 

2.  What insurance plans do you accept ?

 

These are our Contracted and Accepted Insurance Plans, Effective 1/1/10

 

• Accountable Health Plans

• AETNA (All Product Lines)
• Arizona Foundation for Medical Care PPO
• Blue Cross Blue Shield (All Product Lines)
• Beech Street PPO
• Cigna (All Product Lines)
• Community Care Network (CCN Network Pro)
• First Health Network
• Great West PPO
• HealthNet (All Product Lines)
• Humana (Commercial PPO & HMO Only. Please Note: Effective 3/1/10, we are not contracted with Humana Mc ADV product lines.)
• Industrial Carriers
• With Pre-Authorization we can treat most industrial patients, this includes State Comp Fund, Gallagher Bassett, U.S. Dept of Labor, etc.
• Lifewise
• Medicare (and many Senior Medicare Replacement Plans)
• Multiplan Network
• MedPay
• With verification of eligibility and assignment of benefits, we caan treat most MedPay Patients.  We do not, however, accept liens.
• Private Health Care Systems (PHCS PPO Only)
• United Health Care (All Product Lines)
• USA Managed Care PPO

 

3.  What are the office hours ?

 

• Monday through Thursday, 8:30am - 5:00pm (this schedule may occasionally vary for holidays)
• Friday, 8:30am - 4:30pm
• After Hours: Our providers are available by phone 24 hours a day for emergencies.
• Please UNBLOCK your phone line if awaiting a return call from our office.

 

4.  How long does it take to get a prescription refilled ?

 

•  Please allow 2 business days for refills of routine medications. Out of formulary medications may require up to 5 business days depending on the insurance carrier approval requirement.

 

5.  What is your fax number ?

 

• Our fax number is (480) 614-0353.

 

 

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