Business Communications Portfolio of Glenn Scott Michaels - Kudo Country


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I recently received the following acknowledgment from a senior colleague at ECI.

From: Cheryl Fink
Sent: Wednesday, March 11, 2009 1:41 PM
To: Steven Hill
Cc: Glenn Michaels

I thought I would put in writing the comments I made to you yesterday about Glenn so you could add it to his personnel file.

In my opinion, Glenn is the best documentation person we have ever had. He is not afraid to get into the application, set things up, and figure out how the application works. If he has any doubts about why something is as it is (which is not often), he will ask the SME. He will also continue to ask questions until he is satisfied he understands and can document it properly.

We would not have the documentation we have (Javelina and HEALTHpac) without Glenn's invaluable work.

Thank you.

Don't forget to sample some of the other accolades and annual review thumbnails available at the bottom of the page.

	Compliment from Jason Miles, Director of Enterprise Architecture, IT, at Take Charge America, just prior to his departure, on August 30, 2007. He contracted with me to develop comprehensive online documentation for a proprietary customer relationship management (CRM) system using RoboHelp in February 2007.		A happy client exults in press coverage resulting from a press release that I wrote. The article appeared on Feb. 18, 2007, in the East Valley Tribune.		Client reports recent PR success using press release I drafted. Note: Some text was removed to protect client confidentiality.

	Letter of Reference from Justice of the Peace, C. Steven McMurry		2006 Annual Review -- MphasiS/Eldorardo (Page 1)		2006 Annual Review (Page 2) Excerpt: Glenn is very efficient and a pleasure to work with. He has taken on a heavier work load in the past six months... He has done an excellent job with all documentation completed in the past year. I can always count on Glenn to make sure deadlines are met while clear and concise information is communicated to our clients and internal staff.

	2005 Annual Review -- Eldorado Computing Inc. (Page 1)		2005 Review (Page 2) Excerpt: Glenn is a pleasure to work with. He took on the challenge of taking over online help and allowing Heather to concentrate on tutorials. He has also taken on documenting internal training-and has worked with the Robo-Help vendor to diagnose problems that could have prevented online help from being generated		2004 Annual Review -- Eldorado Computing Inc. (Page 1)

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There are a lot more where this came from! My portfolio is full of letters from appreciative clients, associates and colleagues. If you would like see earlier or later examples, drop me a line.