How to Manage Your Reseller Accounts
The panel Manage Accounts is accessible from the Control Panel menu in the Admin of your reseller portal.
It has 4 views - Sites, Packages, Domains and Statistics.
The Sites view will show a list of all websites accounts hosted under your reseller private label, together with short details about each account: creation date, login date, last upgrade applied, expiration date for the upgrade, storage used, and a number of account management options. These options are listed under the Actions column.
Legend of option icons:
- Billing Management. This icon will let you track the subscriptions and payments history. You may also start a new subscription (any other active subscription is automatically cancelled) and add a payment for it. You may also add a new payment for an existing subscription.
This icon is green if the price of the package applied is different than zero, and is faded if a zero-priced package is applied.
How to manage your paid accounts:
- One option is to set your paid accounts to 'ALL' plan and they will never expire;
- Also you can set your paid accounts to any plan that has an expiration date. Then every time when you receive a payment - just click on the [$] icon in your Admin panel and select [Add Payment]. The expiration date will be extended with the number of days in the respective plan.
-
User Details. Here you may apply the following changes:
1.
Update account information: You may edit the
login name, reset the
password, update the
site name or email. If you have additional field for phone in your sign up wizard, you can view the data in the
Phone field.
2.
Design changes: in the
Select Design UI dropdown menu you can select:
dropdown (classic) is the old switch design interface represented by dropdowns,
Thumbnails is the latest design switch interface. If you wish to restrict the design usage to the currently selected design only, choose
Disabled and your customer would not be able to access the design switch interface.
3. If you wish to enable
SiteKreator Pro for some account, just check Enable SiteKreator Pro checkbox. A free 30-day SiteKreator Pro trial will be enabled for this account. Standard terms and conditions apply.
4.
Comments, referrers, tags: in the bottom section of the popup you may enter internal notes in the
Comments box, may see the
referrer URL for this account, as well as the
paid tag (if tags have been enabled for your trial accounts). The option
No consultation bugging is only applicable for resellers who signed up for the
Professional setup option and have trial followup campaigns launched.
5. With the
Site Utilities you may perform a number of actions, such as
publishing and suspending an account. If you suspend an account, you limit the access to the admin of the site. Each attempt to log into the site admin will take the site owner to a page you specified (this might be a page explaining why the access to the site was banned). You may
clean the account's cache and
remove any files that exceed the site storage. The option for
recalculating the used storage is now available for resellers, too.
The options for publishing the site and purging the cache are used just for very specific operations. Please, do not use them unless explicitly instructed by SiteKreator representatives.
-
Enter Site. Clicking this icon will log you in the Admin of this site. Have in mind you will be logged out from the Admin of your reseller portal.
- Delete Site. Whenever a site is deleted, an email is automatically sent to the reseller to stop the billing on it.
- Duplicate Site. Automatically duplicate a site at the click of a button. The copy site will have the same information as the original account, only adding "_copy" to the login name.
After the site duplication is complete, you can update the account information through the User Details area.
Accounts Search Area
The search area above the list of accounts will help you find all accounts matching specific search criteria: subscription ID, name, login, creation or expiration date, etc. Click Show Options link to open Advanced Search view.
Search boxes
- The Query Type and Value boxes will let you search in the user name, email, login, subscription number, domain, IP, comment
- Usage box will search for all sites matching, or above / below a specified storage usage.
- Package and Design will list respectively the accounts utilizing a specific package or design
- Accounts dropdown box will let you filter by non-held and held accounts.
The Options panel will open these additional search fields:
- Search by Date (date of expiration, creation date, login date, date of first and last payment)
- Search by Recent hits (i.e the hits for the last month), Total hits, Number of payments and Number of Edits.
Statistics
The statistics panel provides ample statistics on the designs and plans used by your accounts, the monthly upgrades, cancellations, new users, etc. Click the section headings to open the detailed stats for that section.
