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Contact Support

To email or chat with our support, login to your account and click the Help button at top-right of your browser. Or call us at
1-888-635-6448 / 1-408-475-0841 Mon-Fri 6AM - 7PM EST


Current System Status

Date

System Status

NORMAL

Mail Service
NORMAL

Recent Events
2014-01-29From 08:48 PM to 09:24 PST - A downtime occurred due to hardware failure. The issue is now resolved.
 2014-01-08
From 07:40 AM to 08:04 AM PST - Some users may have experienced intermittent problems accessing their web sites due a technical problem with several of our servers. The problem has been resolved.
 2013-05-31
From 06:50 AM to 07:49 AM PST - A downtime occurred due to servers outage. All sites are up and running again.
 2013-03-12From 03:19 AM to 03:31 AM PST - A brief downtime occurred due to a Network issue. All sites are up and running again.
 2013-02-21From 2:04 AM to 2:07 AM PST - Some users may have experienced intermittent problems in end-user view for 3 minutes. The issue has been resolved.
 2013-02-19From 3:05 AM to 4:30 AM PST - Some users may have experienced intermittent problems while uploading images and editing their sites. The issue is now resolved.
 2013-02-09From 7:25 AM to 7:55 AM PST - A temporary issue with one of our SQL servers resulted in approximately 30 minutes of downtime. The issue was resolved. Measures have been taken against its re-occurring.
 2012-08-12From 7:04 PM to 7:18 PM PST - Temporary interruption in the service
 2012-08-08
From 00:35 to 00:48 AM PST - During a reboot on one of our servers, we experienced a slight downtime and some websites were offline.
 2012-07-16From 10:26 to 11:02 AM PST - A scheduled global update on the system resulted in unexpected sites downtime. Measures have been taken to avoid similar downtime in the future.
 2012-06-12Performing a global update on our servers. Possible site display issues from 8:30 - 9:10 PST
 2012-06-01
From 1:01 to 1:33 PM PST - Email and website access were not available for some users due to hardware problem in one of our west coast datacenters.
 2012-04-19From 00:16 PST to 0:41 PST - A temporary issue with one of our SQL servers resulted in approximately 25 minutes of downtime. Measures have been taken to prevent this from re-occurring.
 2011-10-06 From 9:24AM to 9:35AM PST - Short 11 min downtime. The reason is still under investigation.

2011-04-28From 11:51 AM to 12:02 PM PST - In order to improve the performance on our backup set of servers we performed memory upgraded on all servers. During the upgrade window, some users may experience slower then usual loading time.
 2011-04-26From 7:37 to 9:52 PM PST - some sites were not available due to hardware failure in one of our west cost datacenters. Our engineers began immediately to replace the faulty hardware. While this happen, we will be running from a backup set of servers, which may be slightly slower.

2011-04-15From 1:35 to 4:25 PM PST -  multiple server failure locked some of the data in our database which caused slower then usual loading time.
 2011-03-04 From 6:01 to 6:24 AM PST - some sites were not available due to hardware problem with one of the SQL servers in one of our west cost datacenters. From 6:25 to 6:53 AM the access to Admin mode was disabled in order to recover the SQL cluster.
 2009-09-09 From 06:10 to 07:35 AM PST - data center network failure

2009-05-29From 09:20 to 10:20 AM PST - unscheduled database maintenance
 2008-12-04
From 03:00 to 06:00 AM PST scheduled upgrade of SiteKreator.com and partner installations for the official release of the new editing user interface.

2008-08-25 Scheduled upgrade of SiteKreator 6:00 - 6:15 АМ PST. Access to Admin view was restricted during the upgrade.
  2008-07-04 Scheduled upgrade of SiteKreator 8:40 - 8:55 АМ PST. Access to Admin view was restricted during the upgrade.
  2008-01-25 Scheduled upgrade of SiteKreator 3:00 - 6:30 АМ PST. Access to Admin view was restricted during the upgrade. Access to Normal view was restricted for 30min at end of upgrade.
  2008-01-18 Scheduled upgrade of SiteKreator 8.30-11.30 AM PST. During the upgrade you may have experienced problems to set links in Admin view as well as temporary inability to load non-cached content.
  2007-11-12 Between 3:00 AM and 3:30 AM PST there was a planned 3-minute access restriction to the Admin Area due to upgrade.
  2007-10-15 Between 6:25 am and 6:38 am PST there was a temporary unplanned intermission of the services that resulted in missing images and styles on some SiteKreator sites. Preventive measures have been taken.
  2007-05-22 Between 04:19 AM and 08:50 AM PST SiteKreator.com was temporarily not available due to complete power loss in our datacenter in Santa Clara. We apologize for any inconvenience this may have caused you.
  2007-04-06 Access to Admin view restricted from 02:00 AM to 04.15 AM PST (scheduled software upgrade)
  2007-02-22

Upgrade to SiteKreator 2.2 version. SiteKreator sites in read-only mode from 09:30 AM PST 22 Feb to 02:30 AM PST 23 Feb.   

  2007-02-07 Unplanned intermission of SiteKreator services from 4:44 to 10:08 PM PST. Problem successfully traced and resolved. Preventive measures applied.
  2006-06-09 Scheduled maintenance window from 02.30 to 10:00 AM PST (deploy of SiteKreator 2.1.1 release)
  2006-06-07 Access to Admin view restricted from 02:30 to 02:50 AM PST (scheduled maintenance)
  2005-12-09 Between 08:36 AM and 09:11 AM PST SiteKreator.com was temporarily not available due to software problem in our datacenter in Los Angeles. The issue has been promptly resolved.
  2005-10-26 Access to Admin view restricted from 04:30 AM to 06.00 AM PST (scheduled software upgrade)
  2005-10-25 Scheduled server maintenance window from 08.23 PM to 8.28 PM PST (border routers upgrade)
  2005-10-14 Scheduled server maintenance window from 08.00 PM to 8.10 PM PST (hardware upgrade)
  2005-10-12 Scheduled server maintenance window from 04.00 AM to 04:15 AM PST (software upgrade)
  2005-10-04 Between 08:25 AM and 08:53 AM PST we experienced temporary connectivity problems to our data center in Los Angeles. The issue has been resolved

 

In order to provide high availability, fast response time and the best user experience possible, SiteKreator is hosted on a distributed content delivery network. Our dedicated network operations center (NOC) makes everything possible to keep our service up and running 24/7 with optimal performance. If you experience availability or performance problems while using SiteKreator when the system status is NORMAL, please contact SiteKreator Support for immediate assistance.