SiteKreator Support Forum

Canceled website

MagsMcKinley — 2019-02-08T15:13:30-08:00

My website has been canceled, over site on my end, and support is not responding. I am no longer getting emails, I need to renew my domain and I may or may not be continuing my website as I am retiring. What needs to be done to renew my domain and start getting emails again. None of my logons with SiteKreator are working.

Thanks,

Margaret

RE: New page problem

Bob — 2018-12-15T07:31:52-08:00

Hi John,

Thank you for reaching out!

Please note that the "Access to this page is restricted to authorized users only" is a result from a Page Option setting that has been enabled. In order to remove it, please log in to your account and go to the page, where you are getting the aforementioned message. After that click on the Page Options button at the top left and from the pop-up that appears - click Show Options next to the Access Control. Once the options appear - please make sure to delete the Password and then select No Protection.

If you have any additional questions, please let us know.

New page problem

John Record — 2018-12-14T09:51:03-08:00

Hi,

I have just added a new page to the sitekreator site that I manage. I have updated the page successfully. However, When you click on the link that takes you to that page it comes up with the following message:

Access to this page is restricted to authorized users only.

Why is this happening? all other pages work fine

Thanks John

RE: While logged-in, the man menu button is not there

aree2 — 2017-02-02T16:39:45-08:00

The matter solved. Thank you Phil.

While logged-in, the man menu button is not there

aree2 — 2017-01-29T12:01:02-08:00

Hi,

While logged-in, the main menu button at top-right corner of the page is not available anymore. I cannot access the site properties, page properties, publish page, help menu anymore. It disappeared after I edit part of the page. Help.

-Aree

RE: How to redirect 301 my website

Martina — 2016-01-27T07:18:49-08:00

Hello,

We don't have access to your domain settings. You should contact your domain registrar (Godaddy) and manage the domain settings.

How to redirect 301 my website

JLB — 2016-01-26T02:48:19-08:00

Hello,

I have two websites on sitekreator witches were redone with WordPress and installed on a new domain.
My previous URLs were fr.mywebsite.com and en.mywebsite.com and my new URL is mynewwebsite.com, this URLs are provided by Godaddy.
I done some 301 redirections witches don't work. The redirection works for mywebsite.com but doesn't work for the sub-domains en. and fr. witches still redirect on the sitekreator websites...
Is there a manipulation to do on sitekreator? Is it sitekreator that block the redirection?
Thanks for your help!

RE: Changing look of site

Martina — 2015-12-24T06:55:06-08:00

Hello Derek,

You can easily remove any custom content you don't need on your website and so this will open up the same space for new content.

Changing look of site

Derek Snowdon — 2015-12-24T04:16:37-08:00

I intend to update my site, mainly with deleting a lot of old photos and trimming the whole thing down, maybe changing some colours etc.
If I delete many photos, does this open up the same space to be reused with new stuff?

RE: photos not loading

Martina — 2015-10-15T06:38:15-07:00

Hello Peter,

There was a slight server issue that may have caused the slow loading of your photos. It has been resolved and everything should be working as expected now.

photos not loading

Peter — 2015-10-15T01:31:30-07:00

Hello,

I have noticed that many of the photos in my galleries are either not loading or if they do it is very slow .... this has been going on for more than a week. is it a SK issue?

thanks

peter

RE: Charcoal design not responsive?

Martina — 2015-10-03T06:25:52-07:00

Hi,

The new collection which was released in October,2014 contains a new set of responsive designs, but you are using an old one, which is not responsive. You can see a list of the responsive designs in the following article: http://help.sitekreator.com/customer/en/portal/articles/1423199-responsive-web-designs?b_id=2220

Charcoal design not responsive?

aree2 — 2015-10-01T22:17:09-07:00

Hi,

What I understand via Sitekreator blog, all designs are already responsive. I am using Charcoal and already reapplied as instructed to get the responsive feature. It's not responsive. Also tried other designs for a few days and then later reverted to Charcoal. Still not responsive.

Kindly advice. Thank you.

RE: down grading to free site

Martina — 2015-03-01T06:34:29-08:00

Hello,

When an account is downgraded to a FREE package, the website cannot be opened under the custom domain, because custom domain is not included in the FREE plan.In such cases, you can access your website under the default URL.

If you need assistance or have any questions, you can contact us at

support [at] sitekreator [dot] com.

down grading to free site

www.kerrybeerepastelartist.co.uk — 2015-02-27T06:26:35-08:00

I have down graded my website to a free page, I have followed the instructions which you will see if you click my website address, but my site will not come up, I have emailed site kreator support many times but have had no response

can anyone please help me so that my free site can be seen

RE: templates- time for new modern batch of designs!

Martina — 2014-10-23T06:33:03-07:00

Hi,

We have released a new collection of fully responsive, well-featured designs which are now available in our premium design library.

You can review detailed information in the following post:http://sitekreator.com/sitekreator/pc_url_34323325

templates- time for new modern batch of designs!

Kramer — 2014-06-19T06:49:54-07:00

How long have we been looking at the same old rehashed templates? Time for a fresh look with some modern and mobile friendly options and functionality. Long scrolling pages for a start.

RE: form does not send data to site owner

Mira — 2014-03-21T00:29:48-07:00

Hi,

We have just reviewed the web form and it submits without interruption on our end and the results are sent to the "Send to Email" address. I can forward to you the test application form.

Could you please try again and check if you are able to receive the results from the form?

We look forward to hear from you.

You can also send us an e-mail at support@sitekreator.com.

form does not send data to site owner

dvSiteBuilder.com — 2014-03-20T12:41:13-07:00

My client has a form on their website: http://jerrysexpress.com/clients.html

The user can fill out the form and get the confirmation email just fine. The site owner is not receiving the forms to their email address. I have tried several different email addresses, including google emails and have checked spam folders. They are not coming in at all. Can you please check on this and advise me?

The client is spending a significant amount of money promoting to apply online and are unable to get the emails.

RE: Blogging tools update

Rich Warren — 2014-03-03T13:28:25-08:00

Yes this feature is definitely long overdue. When do you expect to have an update?